Cancellation Policy
Last updated: 21 August 2026
This policy explains how to cancel a Lunchbox CRM subscription and what happens when you do. It forms part of our Terms of Service.
1. The short version
- You can cancel at any time, for any reason.
- There is no cancellation fee and no notice period.
- You will not be billed again, and you keep full access until the end of the period you have already paid for.
2. How to cancel
An administrator of your organisation can cancel in the app: open Settings, then Plan, and choose to cancel the subscription. The change takes effect right away. If you prefer, or if you have lost access to your admin account, email hello@lunchbox-crm.com from an email address linked to your organisation and we will cancel it for you.
3. What happens when you cancel
- No further payments are collected from your card.
- Your organisation keeps full access to the service until the end of the current billing period (the month you have already paid for).
- When that period ends, the subscription expires and access to the paid service stops.
4. Cancelling during the free trial
Every new organisation starts with a 14-day free trial. Cancel at any point during the trial and you are never billed. The R1 card-verification charge made when you added your card is refunded immediately regardless.
5. Changing plans instead
You do not have to cancel to pay less. You can switch plans at any time from the same Settings page: upgrades take effect immediately, and downgrades take effect at your next renewal so you keep what you paid for.
6. Your data
Cancelling does not delete your data straight away. You may request an export of your organisation's data before or after cancelling, and after the subscription ends we retain and then delete your data as described in our Privacy Policy. Email us if you want deletion sooner.
7. Refunds
Cancellation itself never triggers a charge. Whether any payment already made can be refunded is covered by our Refund Policy, including the 7-day money-back window on your first payment.
8. Contact
hello@lunchbox-crm.com · legal and privacy: privacy@lunchbox-crm.com
