Automate WhatsApp without losing your voice.

WhatsApp Business automation means the routine work (answering, booking, reminding, following up) happens without you touching the phone, while anything unusual still reaches a human. Lunchbox automates the busywork from your own playbook, in your own tone, and goes quiet the moment you step into a chat.

What small teams actually automate

Answers

Instant, accurate replies from your own services and prices

Bookings

Appointments offered and booked from real availability

Reminders

Appointment reminders that cut no-shows

Quotes & follow-ups

Xero quotes from the chat, followed up before they go cold

Reviews

A Google review ask after every finished job

Broadcasts

Opt-in campaigns that respect Meta's rules

Automation without the spam

WhatsApp bans bulk spam and so do we: broadcasts go to opted-in customers with approved templates, every message carries your business name, and unsubscribing is one reply. Automation should feel like great service, not a robot with your number.

WhatsApp automation, answered.

What is WhatsApp Business automation?

WhatsApp Business automation uses software to handle routine WhatsApp work automatically: answering questions, booking appointments, sending reminders and follow-ups, so a small team responds like a big one. Lunchbox adds an AI agent so the automation understands requests instead of following rigid menus.

Is WhatsApp automation legal in South Africa?

Yes, provided you use the official WhatsApp Business API, message people who opted in, and honour opt-outs, which POPIA and Meta's policies both require. Lunchbox is built on the official API and enforces opt-in broadcasts.

Will customers know they're talking to a bot?

Customers get fast, accurate answers in your business's tone, and anything sensitive is handed to you. Most customers simply experience quick service. You can always take over any conversation with one reply.

What's the difference between auto-replies and an AI agent?

An auto-reply sends the same message to everyone; an AI agent reads the request, checks your calendar or price list, and completes the task: booking the slot, drafting the quote, logging the job.

Can I automate WhatsApp without the Business API?

Real automation needs the official WhatsApp Business API. App-based tricks break Meta's terms and risk your number. Lunchbox connects your number to the API through Meta's own embedded signup.

How much does WhatsApp automation cost?

Lunchbox starts at R997 per month with Meta's per-conversation fees passed through at cost. See the pricing page for plan details.

Ready to automate the busywork?

Start a 14-day trial and we'll help you get set up from day one.