Terms of Service

Last updated: 21 August 2026

1. Who these terms are with

These terms are an agreement between Lunchbox CRM (Pty) Ltd (registration number 2026/614099/07) ("Lunchbox", "we", "us"), of 26 Royce Road, Bryanston Ext 45, Johannesburg, 2191, South Africa, and the business or organisation that creates a Lunchbox account ("you", "your organisation"). By signing up for, or using, Lunchbox you accept these terms on behalf of your organisation and confirm you are authorised to do so.

2. The service

Lunchbox is a WhatsApp-native CRM: it connects to your organisation's WhatsApp number and uses an AI agent, together with a web application, to capture and manage contacts, conversations, deals, jobs, quotes, invoices and related business records, including optional integrations you choose to connect (such as Google Calendar, Microsoft Outlook and Xero).

3. Accounts and organisations

Your administrators control who joins your organisation and what they can do. You are responsible for keeping login credentials confidential and for all activity under your accounts. Seats and usage allowances are as described in your plan.

4. Your responsibilities

You agree to:

• use Lunchbox only for lawful purposes and in accordance with these terms;
• obtain any consents required to message your contacts, and honour opt-outs;
• comply with the WhatsApp Business terms, Meta's business messaging and commerce policies, and (if applicable) Twilio's terms for your messaging channel;
• not send spam, unsolicited bulk messages, or prohibited content;
• keep the business information you present to your customers accurate; and
• comply with data protection law applicable to the personal information of your own contacts, for which your organisation is the responsible party.

5. Third-party platforms

Core parts of Lunchbox depend on platforms we do not control, in particular the Meta WhatsApp Business Platform. Meta may change its APIs, features, messaging limits, pricing or policies at any time, and conversation charges for your WhatsApp number are billed by Meta (or Twilio) to you directly. If you connect a number using WhatsApp coexistence, the WhatsApp Business app on your phone must be opened at least every 14 days or the platform may deactivate the link. We are not liable for changes, limitations or outages of third-party platforms, though we will always work to adapt the service to them.

6. AI-generated output

Lunchbox uses artificial intelligence to read and draft messages and to create and update business records. AI output can be wrong. You are responsible for reviewing records, quotes, invoices and messages the agent produces before relying on them or sending them onward, and for correcting errors. Lunchbox is a tool that assists your team; it does not replace your judgement.

7. Fees and service delivery

Paid plans are billed as described at our pricing page at the time of purchase. No VAT is added to the displayed price. Lunchbox is a digital service: your account is provisioned immediately on signup and each successful payment continues your access instantly, with nothing physically delivered. Subscription payments are collected on our behalf by K2023575972 (SOUTH AFRICA) (PTY) LTD through our payment provider, Paystack; this name may appear on your card statement. We may suspend service for non-payment after reasonable notice. Payments are refundable as set out in our Refund Policy, which forms part of these terms.

8. Your data

Your organisation owns its data. We process it as described in our Privacy Policy, which forms part of these terms. On termination, you may request an export of your data, and we will delete it from the live service as described in the Privacy Policy.

9. Intellectual property

We own the Lunchbox software, branding and service; you receive a non-exclusive, non-transferable right to use it while your subscription is active. You own your data and grant us only the licence needed to operate the service for you.

10. Suspension and termination

You may cancel at any time as described in our Cancellation Policy; you keep access until the end of the period you have paid for. We may suspend or terminate access for material breach of these terms, non-payment, or where your use creates legal or platform-policy risk (for example, conduct likely to have your WhatsApp number or our platform access restricted by Meta). Where practical we will warn you first.

11. Disclaimers and liability

Lunchbox is provided "as is" and "as available". To the maximum extent permitted by law, we exclude all implied warranties, and our total aggregate liability arising out of or related to the service is limited to the fees your organisation paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect or consequential loss, loss of profits, or loss of data caused by events beyond our reasonable control. You indemnify us against claims arising from your organisation's unlawful use of the service or breach of section 4. Nothing in these terms limits liability that cannot be limited under applicable law, including under the South African Consumer Protection Act where it applies.

12. Governing law

These terms are governed by the laws of South Africa, and the courts of Johannesburg have exclusive jurisdiction over any dispute arising from them.

13. Changes to these terms

We may update these terms as the service evolves. We will give registered users reasonable notice of material changes; continued use of the service after a change takes effect is acceptance of the updated terms.

14. Contact

hello@lunchbox-crm.com · legal and privacy: privacy@lunchbox-crm.com